WLAN BRIDGE ONE QUESTIONS & ANSWERS

How do I fit the BRIDGE One?
You have three options for mounting your BRIDGE One and connecting it to a power socket:

1. Directly at the socket
2. Standing on the base
3. Mounted on the wall

You will find illustrated explanations in the operating instructions and in the app.

How do I activate the BRIDGE One in the ABUS One app?
This is done quickly. Either click on "ADD NEW ABUS DEVICE" on the start page of the ABUS One app or go to the page of one of your ABUS One devices in the ABUS One app and click on the "ADD WLAN BRIDGE" button at the bottom of the WLAN BRIDGE section. Next, scan the QR code on the keycard.

If you have already set up the BRIDGE One via a power socket, you can skip the tutorial and select your Wi-Fi network directly and enter the Wi-Fi password. If your network is not displayed automatically, simply enter the name of your Wi-Fi network in the SSID field.

Once setup is complete, your BRIDGE One is linked directly to your ABUS One device.

How far can the distance between the BRIDGE One and the ABUS One device be?
The ABUS One device to be controlled and the BRIDGE One should not be more than five metres apart.

Can I also connect the BRIDGE One to several devices?
Yes, your BRIDGE One works with up to five devices. So you can connect your WINTECTO One at the patio door, your LOXERIS One at the front door or your KEYGARAGE One to the same BRIDGE One. 

On the app page of the ABUS One device, you can connect the BRIDGE One to the respective ABUS One device by clicking the "ADD WLAN BRIDGE" button and scanning the keycard.

Please note, however, that the BRIDGE and the device to be controlled should not be more than five metres apart.

Can I connect all ABUS One products to the BRIDGE One?
You can connect the following products to the BRIDGE One:

• WINTECTO™ One
• LOXERIS™ One
• KEYGARAGE™ One 787 for wall mounting
• KEYGARAGE™ One 797 with hanger

When do I need a BRIDGE One?
You need the BRIDGE One if ...

• ... you want to control your ABUS One device remotely (e.g. locking and unlocking).
• ... you want to assign, change or delete numerical codes remotely (e.g. for the KEYGARAGE One or for the separate keypad).
• ... you want to assign authorisations to ABUS One app users remotely.
• ... you want to send remote invitations to contacts to use the app.
• ... you want to manage authorisations remotely (e.g. time restrictions or cancellation of authorisations).
• ... you want to receive remote push notifications and view the event log.
• ... you want to integrate your ABUS One device into your smart home.
• ... you want to operate your ABUS One device using the voice assistant.

Do I need the BRIDGE One for the integration of voice assistants?
Yes, if you also want to control your ABUS One devices via voice assistants, you must use the BRIDGE One, as it connects the devices communicating via Bluetooth® to your WLAN.

How do I connect the BRIDGE One to my smart home or voice assistant?
Go to the page of your BRIDGE One via the main page of your ABUS One app. Here you will find the menu item "Smart Home". Select the appropriate voice assistant here and the app will guide you through the integration of ABUS One into your smart home in just a few steps.

Which network standards does the BRIDGE One support?
The BRIDGE One works with the common WLAN standards IEEE 802.11 a/b/g/n/ac in both the 2.4 GHz and 5 GHz frequency ranges.

How is the BRIDGE One supplied with power?
The BRIDGE One requires a permanent power supply (230 volts) and is connected to a power socket. A USB cable and a socket adapter are included in the packaging.

How is the BRIDGE One secured against unauthorised access?
The BRIDGE One communicates with AES 128-bit encryption and also features the proven ABUS SmartX™ technology, which makes the Bluetooth® connection even more secure. These technologies allow connected devices to be operated securely via app.

In order to offer the greatest possible security, the ABUS Keycard is also used as physical proof of ownership. It is unique and is used to unlock and verify components using a personalised QR code.

The app does not connect to the BRIDGE One. What can I do?
If the ABUS One app cannot connect to the BRIDGE One, here are some possible solutions:

• Make sure that your router is working correctly, is connected to the Internet and that your WLAN is active.
• Ensure that your smartphone has an active internet connection, either via mobile data or Wi-Fi.
• If the BRIDGE One has already been configured in the app but suddenly cannot establish a connection, it is usually sufficient to restart the device. You can do this by disconnecting the BRIDGE One from the power supply and plugging it back in after a short time. As soon as the BRIDGE One is reactivated and connected to your Wi-Fi, the connection should be restored.
• Check whether the BRIDGE One is connected to your WLAN. If it is connected, the indicator light on the BRIDGE One will be solid white.
• In some cases, it may help to close the app (do not leave it running in the background) and reopen it.

What can I do if the ABUS One app is not displayed on my Apple Watch?
If the ABUS One app is not displayed on your Apple Watch, you have probably deactivated the Automatic app installation option in the Watch app. Open the Watch app on your iPhone, scroll down to the Available app item and install the ABUS One app by clicking on Install.

Where can I find more answers about the ABUS One app?
You can find information and answers about the ABUS One app here: FAQ about the ABUS One system