Which app should I download?
To operate your lock, you need the ABUS One app (successor to the SmartX app). It is compatible with iOS™ and Android™ operating systems. You can find it in the App Store or Play Store or here.
How do I connect the lock to the ABUS One app?
Open the app, initially scan the keycard of your lock and follow the instructions for registration within the app. If you are already registered in the app, you can connect any other lock to the app using the "ADD NEW ABUS DEVICE" button. You will also need the keycard initially.
Tip: In the app itself, you will see a short tutorial on how to use your lock.
Important information: Please keep the keycard in a safe place. Only with this can you identify yourself as the rightful owner of the lock and register it in our systems.
Can I operate the lock without an app?
You always need the ABUS One app (formerly SmartX) to set up and open the lock.
Tip: Did you know that you don't have to actively use the app to open the lock? If you have switched on Bluetooth® and the hands-free function, the lock unlocks automatically when you wake it up - just move the lock slightly. The hands-free function is already activated by default.
What happens if my smartphone battery runs out?
The smartphone is required to operate the lock. You should therefore always keep an eye on the battery levels of the smartphone and the lock.
Tips: A power bank can help if your battery runs out while you're out and about. You can check the battery status of the lock at any time in the app.
Why does the remote control (RC) not seem to work?
Before you use the remote control, it must be assigned to your BORDO lock in the ABUS One app.
The lock must also be woken up by a slight movement so that it connects to the remote control. If the smartphone with an active Bluetooth® connection is nearby, the lock may pair with the smartphone and not with the remote control.
The remote control is therefore best used when you don't always have your smartphone with you or as a solution if your smartphone battery runs out.
I have been using the SmartX app so far: What do I need to consider?
We recommend that you switch to the ABUS One app, as the SmartX app will no longer be supported and further developed by us in the future. In the new app, you can expect new designs, new features and proven SmartX security.
Before switching to the ABUS One app, however, you should find the keycard for your lock. This is necessary for logging into the app and therefore for continuing to use your lock.
